Account¶
A GRN.CLOUD cloud account is created from an order in the webshop, or when you first sign in at the console. Its projects, user accounts and quota follow your orders. The pages in this section cover the states an account can be in besides active, why it enters them, and how to bring it back.
| Page | What it covers |
|---|---|
| Invoices and payment | Where your invoices are, and what an overdue invoice does to the account |
| Paused accounts and restore | The pause after the last order ends, deletion 10 minutes later, and restore from backup |
| The compliance check | Sanctions screening of customers and contacts, and what a possible match means for an order |
What to do¶
| Reason | What to do |
|---|---|
| Overdue invoice | Pay the invoice in the customer portal |
| Orders ended | Place an order or reactivate the subscription within 10 minutes of the pause |
| Compliance check | Send the requested documents to info@grn.cloud |
When an account is paused, you receive one e-mail that names the reason and links to these pages.